Help Desk & FAQ
Comprehensive guide and frequently asked questions to help you manage your Belgian airport transfers and travel bookings.
Frequently Asked Questions.
General information about our Belgian airport taxi services, booking process, and company policies.
We accept bookings online that are at least 4 hours in advance (from Monday to Sunday). Do you need an urgent taxi or chauffeur service in Belgium within 3 hours? Call +32 2 520 75 26 to check immediate availability.
Belgian Airport Pick-Up Protocol
Brussels Airport (BRU) & Charleroi (CRL)
- Meet & Greet at Arrivals Hall
- Opposite the central Java Coffee Bar
- Driver holds a nameboard with your name
- 60 minutes free waiting time from landing
- Meeting at Express Pick-Up Zone
- Located outside Terminal 1 & 2 exit
- Direct driver SMS/WhatsApp coordination
- Real-time flight arrival monitoring
Cancellations made more than 24 hours before the scheduled pickup time are 100% free of charge. Cancellations within 24 hours may incur a partial fee depending on the vehicle class. Please refer to our terms and conditions for complete details.
We accept all major payment methods in Belgium: Bancontact, Visa, MasterCard, American Express, PayPal, and Apple Pay. You can also opt for secure corporate invoicing or cash payment to the driver upon request.
For all Belgian airport pickups (Brussels Airport Zaventem, Charleroi, Antwerp, Liège), we provide 60 minutes of complimentary waiting time starting from your flight's actual landing time to give you ample time for baggage collection and passport control.
Our VIP Pickup service includes an executive Mercedes-Benz E-Class, S-Class, or V-Class vehicle, personalized meet-and-greet inside the arrival terminal with a nameboard, luggage assistance, and complimentary onboard Wi-Fi and bottled water.
Standard sedans accommodate up to 3 large suitcases. If you are traveling with extra luggage, sports equipment, or child seats, please select an Estate (Station Wagon) or Luxury Van (Minivan up to 8 passengers) during your booking.
No. Street taxis parked in the generic queue at Brussels or Charleroi airports operate on unregulated metered rates and are not part of our fixed-rate private network. Our service is pre-booked with fixed pricing and guaranteed driver assignment.
No. We only operate pre-booked private transfers reserved via our official website. We are not responsible for public curbside taxis taken without a reservation.
Handling Booking Complications.
Solutions and guidance for common issues encountered during or after the booking process.
If you were unable to connect with your driver and the journey did not take place, please contact our 24/7 dispatch immediately or submit a refund request here with your booking reference.
If you cannot reach your assigned driver upon arrival, call our central Belgian dispatch desk immediately at +32 2 520 75 26. Our operations team will locate your driver or dispatch an immediate backup vehicle.
Check your SMS and confirmation email for your driver's exact location. At Brussels Airport, look for your name sign near the Java Coffee meeting area. If still unable to locate them, contact our helpline.
By Booking.
How to manage, view, or cancel your existing bookings through our platform.
You can cancel your booking online by logging into your account using your booking reference and email, or by contacting our customer service team.
Yes, you can change your pickup time, destination, passenger count, or flight number up to 12 hours before pickup via your confirmation link or by contacting our team.
You can view your real-time booking status, assigned driver details, vehicle model, and receipt by entering your booking reference in the 'My Booking' section on our website.
Travel & Arrival Issues.
Information regarding Belgian flight delays, lost items, and airport arrival procedures.
We monitor all incoming flights to Brussels (BRU), Charleroi (CRL), Antwerp (ANR), and Liège (LGG) in real time. Your driver will automatically adjust the pickup time according to your actual flight arrival, with no extra charge.
If you forgot personal belongings in the taxi, contact our dispatch team immediately at +32 2 520 75 26 with your booking reference and description of the item. We will coordinate quick return with your driver.
For pickups at hotels, offices, or private addresses in Belgium, we include 15 minutes of complimentary waiting time. If you expect a delay, please contact your driver or dispatch team directly.